Shipping policy


Shipping Policy

Last updated: August 2026

Thank you for shopping with Robins Jewel Company. We want to make sure your jewellery reaches you safely and promptly. Please read our shipping policy carefully before placing your order.

Order Processing & Dispatch

All orders are processed within 4-5 business days (Monday to Friday, excluding UK public holidays). Orders placed after 12:00 PM GMT/BST may be processed the following business day. You will receive a confirmation email once your order has been dispatched.

Shipping Rates & Delivery Estimates

United Kingdom

  • Free shipping on orders over £50
  • £3.50 flat rate on orders under £50
  • Estimated delivery: 2–4 business days

We ship via Royal Mail, managed through Click & Drop.

European Union

  • £7.99 flat rate
  • Estimated delivery: 5–10 business days

International (including USA & Rest of World)

  • £23.99 flat rate
  • Estimated delivery: 7–14 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control.

Duties, Taxes & Import Fees

For orders shipped outside the United Kingdom, please be aware that your order may be subject to import duties, taxes, and customs fees levied by your country's customs authority. These charges are the sole responsibility of the recipient and are not included in our shipping rates. We recommend checking with your local customs office for more information before placing your order.

Order Tracking

Once your order has been dispatched, you will receive a tracking number (where available) so you can follow its progress.

Lost or Damaged Parcels

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at [your email address] so we can investigate and resolve the issue promptly.

To add this to your store, tap the link below to go directly to your Shipping policy page:

Once there, paste the policy text in, then save. A few things to fill in before publishing — your contact email address in the "Lost or Damaged Parcels" section. Let me know if you'd like to adjust the tone, add anything, or tweak the delivery estimates!